Help center
Frequently Asked Questions
Quick answers about orders, shipping, tracking, cancellations, returns and support.
How long does delivery take?
Orders are usually processed within 1–3 business days. Estimated United States delivery is usually 7–15 business days after processing, depending on supplier availability, courier delays and location.
Will I receive tracking?
When tracking is available, tracking details are sent by email after your order ships.
Can I cancel my order?
Orders can usually be cancelled only before they are processed or shipped. Once shipped, cancellation may not be possible.
What should I do if I receive a damaged or wrong product?
Contact us within 48 hours of delivery with your order number and clear photos or videos of the product and packaging, so we can help review the issue.
Do you accept returns?
Eligible items can be requested for return within 14 days of delivery. Items must be unused, in original condition and in original packaging. Some items such as personal care, beauty or clearance items may not be returnable unless damaged or incorrect.
How do I contact support?
Use the Contact Us page and include your order number, full name and email used during checkout.
Frequently Asked Questions
Q: How long does shipping take?
A: Delivery usually takes 7–15 business days after processing.
Q: Will I receive tracking details?
A: Yes, tracking details will be shared after your order is shipped.
Q: Can I cancel my order?
A: Orders can be cancelled before they are processed or shipped.
Q: What if my product arrives damaged?
A: Please contact us with your order details and clear photos of the damaged item. We will help with replacement or refund options.
Q: How can I contact customer support?
A: You can contact us at: velouresupport@gmail.com