Privacy policy

PRIVACY POLICY

Last updated: June 18, 2026

Veloure operates this online store and website. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our store, use our services, place an order, or contact us for support.

By using our website or purchasing from Veloure, you acknowledge that you have read and understood this Privacy Policy.

  1. Personal Information We Collect

Depending on how you interact with our store, we may collect the following information:

Contact information such as your name, email address, phone number, billing address, and shipping address.

Order information such as products viewed, products added to cart, products purchased, order history, payment status, shipping details, and tracking information.

Payment information such as payment method, transaction details, and payment confirmation. Payment details are processed securely through payment providers such as PayPal and other payment options available at checkout. Veloure does not directly store full payment card details.

Device and usage information such as IP address, browser type, device type, pages visited, time spent on the website, and interactions with our store.

Communication information such as messages you send to us for customer support, order tracking, returns, refunds, or other help.

  1. How We Collect Information

We may collect personal information directly from you when you:

Visit our website
Place an order
Add products to cart
Contact us for support
Subscribe to updates or marketing, if available
Use checkout or payment services

We may also collect certain information automatically through cookies, pixels, analytics tools, and similar technologies.

  1. How We Use Your Personal Information

We use your personal information to:

Process and fulfill orders
Arrange shipping and delivery
Provide order updates and tracking information
Process returns, refunds, and cancellations
Respond to customer support requests
Improve our website, products, and shopping experience
Prevent fraud, unauthorized transactions, and security issues
Comply with legal, tax, and business obligations
Send marketing or promotional messages only where permitted

  1. Marketing and Advertising

Veloure may use Meta Pixel to understand customer activity on our website and to improve advertising performance. This may include information such as pages viewed, products added to cart, purchases, and other website actions.

This helps us show more relevant ads and measure the performance of our Meta advertising campaigns.

You may control advertising preferences through your browser settings, device settings, or Meta ad settings.

  1. Cookies and Tracking Technologies

Our website may use cookies, pixels, and similar technologies to:

Keep the website working properly
Remember shopping cart activity
Improve website performance
Understand visitor behavior
Support advertising and analytics

You can disable cookies through your browser settings, but some parts of the website may not work properly if cookies are disabled.

  1. How We Share Personal Information

We may share your personal information with trusted third parties only when needed to operate our store and provide services to you, including:

Shopify, which powers our online store
Payment providers such as PayPal and other checkout payment services
Shipping and fulfillment partners
Customer support and communication tools
Marketing and advertising platforms such as Meta
Analytics and fraud prevention tools
Legal, tax, or government authorities when required by law

We do not sell your personal information directly to third parties.

  1. Payments

Payments are processed through secure third-party payment providers available at checkout. Veloure does not directly store full credit card or debit card details.

Available payment methods may include PayPal and Cash on Delivery where available. Payment options may vary depending on customer location, product, and checkout availability.

  1. International Customers

Veloure may sell to customers in the United States, India, and other available regions shown at checkout.

If you are located outside India, your personal information may be processed in countries different from where you live. We take reasonable steps to protect your information according to applicable laws.

  1. Data Retention

We keep personal information only for as long as necessary to:

Complete orders
Provide customer support
Handle returns or refunds
Meet legal, tax, and accounting requirements
Prevent fraud and security issues
Maintain business records

When information is no longer needed, we may delete, anonymize, or securely store it as required by law.

  1. Your Rights

Depending on where you live, you may have the right to:

Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Opt out of certain marketing communications
Object to or restrict certain processing
Request information about how your data is used

To make a privacy request, email us at: lucifer00991199@gmail.com

We may need to verify your identity before processing your request.

  1. Marketing Communication Preferences

If we send promotional emails, you may unsubscribe at any time using the unsubscribe option in the email or by contacting us.

Even if you unsubscribe from marketing messages, we may still send important non-marketing emails related to orders, payments, shipping, returns, refunds, or customer support.

  1. Children’s Privacy

Our store is not intended for children. We do not knowingly collect personal information from children under the age of majority in their location.

If you believe a child has provided personal information to us, please contact us so we can review and delete the information where required.

  1. Security

We take reasonable steps to protect personal information from unauthorized access, loss, misuse, or disclosure. However, no online system is completely secure, and we cannot guarantee perfect security.

Please avoid sending sensitive personal or financial information through unsecured channels.

  1. Third-Party Links

Our website may contain links to third-party websites, apps, or services. We are not responsible for the privacy practices, content, or security of third-party websites. Please review their privacy policies before using them.

  1. Shopify

Our store is powered by Shopify. Shopify may collect and process personal information to provide store, checkout, payment, fraud prevention, analytics, and platform services.

You can learn more about Shopify’s privacy practices by visiting Shopify’s privacy information pages.

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, legal requirements, or privacy practices.

The updated Privacy Policy will be posted on this page with a new “Last updated” date.

  1. Contact Us

For questions about this Privacy Policy or to exercise your privacy rights, please email us at:

lucifer00991199@gmail.com

Veloure is the controller of personal information collected through this store for applicable privacy law purposes.